Lessons learnt from the improvement of customer support processess: a case study on incident management
Not for data collection
Publication information
OKM publication type
A1
Category
Artikkelit ja abstraktit
Sub category
Tieteelliset aikakauslehtiartikkelit
Type
Alkuperäisartikkeli
Refereed
Kyllä
Publication channel information
Title of journal/series
Lecture notes in business information processing
Publication forum ID
71106
Internationality
Yes
Detailed publication information
Publication year
2009
Journal/series issue number
32
Page numbers
317-331
Language of publication
English
Co-publication information
International co-publication
No