Improving customer support processes: a case study

Not for data collection

Publication information

OKM publication type
A1
Category
Artikkelit ja abstraktit
Sub category
Tieteelliset aikakauslehtiartikkelit
Type
Alkuperäisartikkeli
Refereed
Kyllä

Authors of the publication

Authors
Jäntti M, Pylkkänen N

Publication channel information

Title of journal/series
Lecture notes in computer science
ISSN (print)
0302-9743
ISSN (electronic)
1611-3349
ISSN (linking)
0302-9743
Publication forum ID
62555
Internationality
Yes

Detailed publication information

Publication year
2008
Journal/series issue number
5089
Page numbers
317-329
Language of publication
English

Co-publication information

International co-publication
No