Knowledge management challenges in customer support: a case study [cd-rom)

Not for data collection

Publication information

OKM publication type
A4
Category
Artikkelit ja abstraktit
Sub category
Artikkelit ja abstraktit tieteellisissä konferenssijulkaisuissa
Type
Full Paper
Refereed
Kyllä

Authors of the publication

Authors
Jäntti M, Tanskanen K, Kaukola J

Publication channel information

Title of host publication
International Conference on Information, Process, and Knowledge Management (eKNOW 2009). Proceedings
Editors of host publication
Kusiak A, Lee S
ISBN (print)
978-0-7695-3531-9
Publisher
IEE Computer Society, IARIA
Internationality
Yes

Detailed publication information

Publication year
2009
Journal/series volume number
-1
Page numbers
78-83
Language of publication
English

Co-publication information

International co-publication
No

Classification and additional information

Additional information
Cancun, Mexico 1-7 February 2009,