Creating a ITIL-based Software Incident Categorization Model for Measurement: A Case Study
Publication information
OKM publication type
A4
Category
Artikkelit ja abstraktit
Sub category
Artikkelit ja abstraktit tieteellisissä konferenssijulkaisuissa
Type
Full Paper
Refereed
Kyllä
Publication channel information
Title of host publication
Proceedings of the Eight International Conference on Software Engineering Advances (ICSEA 2013), October 27 - November 1, 2013, Venice, Italy
Editors of host publication
Lavazza, L. Oberhauser, R. Martin, A. Hassine, J. Gebhart, M. Jäntti, M. (toim.)
ISBN (print)
978-1-61208-304-9
Name of conference
International conference on software engineering advances
Name of conference
Eight International Conference on Software Engineering Advances (ICSEA 2013), October 27 - November 1, 2013, Venice, Italy
Publisher
IARIA
Publication forum ID
70629
Internationality
Yes
Detailed publication information
Publication year
2013
Reporting year
2013
Page numbers
450-456
Language of publication
English
Co-publication information
International co-publication
No
Classification and additional information
MinEdu field of science classification
113 Computer and information sciences
Subject headings
, ITIL, IT service management, continual service improvement, incident management, software incident categorization model