Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach
Approved
Publication information
OKM publication type
A1
Category
Artikkelit ja abstraktit
Sub category
Tieteelliset aikakauslehtiartikkelit
Type
Alkuperäisartikkeli
Refereed
Kyllä
Publication channel information
Title of journal/series
Communications in computer and information science
Publication forum ID
53801
Publication forum level
1
Country of publication
Germany
Internationality
Yes
Detailed publication information
Publication year
2013
Reporting year
2013
Journal/series issue number
349
Page numbers
176-187
DOI
10.1007/978-3-642-38833-0_16
Language of publication
English
Co-publication information
International co-publication
Yes
Classification and additional information
MinEdu field of science classification
113 Computer and information sciences
Subject headings
, process, IT service management, service, IT Infrastructure Library, process improvement