Towards an Improved IT Service Desk System and Processes: A Case Study

Approved

Publication information

OKM publication type
A1
Category
Artikkelit ja abstraktit
Sub category
Tieteelliset aikakauslehtiartikkelit
Type
Alkuperäisartikkeli
Refereed
Kyllä

Authors of the publication

Number of authors
3
Authors
Jäntti Marko, Shrestha Anup, Cater-Steel Aileen

Publication channel information

Title of journal/series
International journal on advances in systems and measurements
ISSN (electronic)
1942-261X
ISSN (linking)
1942-261X
Publication forum ID
76076
Country of publication
United States
Internationality
Yes

Detailed publication information

Publication year
2012
Reporting year
2012
Journal/series volume number
5
Journal/series issue number
3 ja 4
Page numbers
203-215
Language of publication
English

Co-publication information

International co-publication
Yes

Classification and additional information

MinEdu field of science classification
113 Computer and information sciences