Inproving Service Level Management Practices: A Case Study in an IT Service Provider Organization

Approved

Publication information

OKM publication type
A4
Category
Artikkelit ja abstraktit
Sub category
Artikkelit ja abstraktit tieteellisissä konferenssijulkaisuissa
Type
Full Paper
Refereed
Kyllä

Authors of the publication

Number of authors
2
Authors
Jäntti Marko, Suhonen Antti

Publication channel information

Title of host publication
Proceedings of the 1st IIAI International Conference on Advanced Applied Informatics (IIAI AAI 2012), September 20-22, 2012, Kyushu University, Fukuoka, Japan
Editors of host publication
Matsuo, T. Hashimoto, K. Hirokawa, S. (editors)
ISBN (print)
978-0-7695-4826-5
Name of conference
International conference on advanced applied informatics
Publisher
IEEE computer society press
Publication forum ID
73242
Country of publication
United States
Internationality
Yes

Detailed publication information

Publication year
2012
Reporting year
2012
Page numbers
139-144
Language of publication
English

Co-publication information

International co-publication
No

Classification and additional information

MinEdu field of science classification
113 Computer and information sciences