Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies

Approved

Publication information

OKM publication type
A4
Category
Artikkelit ja abstraktit
Sub category
Artikkelit ja abstraktit tieteellisissä konferenssijulkaisuissa
Type
Full Paper
Refereed
Kyllä

Authors of the publication

Number of authors
2
Authors
Heikkinen Sanna, Jäntti Marko

Publication channel information

Title of host publication
DEXA 2012, Twenty-Third International Workshop on Database and Expert Systems Applications, 3-6 September, Vienna, Austria
Editors of host publication
Hameurlain, A. Tjoa, A.Min. Wagner R.R.
ISBN (print)
978-0-7695-4801-2
Name of conference
International conference on database and expert systems applications
Publisher
IEEE computer society press
Publication forum ID
58056
Country of publication
United States
Internationality
Yes

Detailed publication information

Publication year
2012
Reporting year
2012
Page numbers
55-59
DOI
10.1109/DEXA.2012.32
Language of publication
English

Co-publication information

International co-publication
No

Classification and additional information

MinEdu field of science classification
113 Computer and information sciences