Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies

Approved

Publication information

OKM publication type

A4

Category

Artikkelit ja abstraktit

Sub category

Artikkelit ja abstraktit tieteellisissä konferenssijulkaisuissa

Type

Full Paper

Refereed

Kyllä

Authors of the publication

Number of authors

2

Authors

Heikkinen Sanna, Jäntti Marko

Publication channel information

Title of host publication

DEXA 2012, Twenty-Third International Workshop on Database and Expert Systems Applications, 3-6 September, Vienna, Austria

Editors of host publication

Hameurlain, A. Tjoa, A.Min. Wagner R.R.

ISBN (print)

978-0-7695-4801-2

Name of conference

International conference on database and expert systems applications

Publisher

IEEE computer society press

Publication forum ID

58056

Country of publication

United States

Internationality

Yes

Detailed publication information

Publication year

2012

Reporting year

2012

Page numbers

55-59

DOI

10.1109/DEXA.2012.32

Language of publication

English

Co-publication information

International co-publication

No

Classification and additional information

MinEdu field of science classification

113 Computer and information sciences